Refund policy

📜 CLEARMUSE™ RETURN & REFUND POLICY (South Africa)

1. Legal Compliance

This policy is governed by:

  • The Consumer Protection Act 68 of 2008 (CPA)
  • The Electronic Communications and Transactions Act 25 of 2002 (ECTA)

Nothing in this policy limits your statutory rights under South African law.

2. Cooling-Off Period (Online Purchases Only)

In terms of ECTA, customers may cancel an online order within 7 days of delivery without reason.

Conditions:

  • Product must be unused, unopened, and in original packaging
  • All seals must be intact (for hygiene reasons)
  • Customer bears return shipping costs unless legally required otherwise

Refunds:

  • Product cost refunded
  • Delivery fees are non-refundable

3. Hygiene & Skincare Products (Strict Policy)

Due to health and safety regulations:

🚫 The following are NON-returnable:

  • Opened or used skincare products
  • Any product with broken seals
  • Items not in resellable condition

This is allowed under SA law for hygiene-sensitive goods unless defective

4. Defective or Damaged Products (CPA Protection)

Under the CPA, all products carry a 6-month implied warranty of quality.

If your product:

  • Is defective
  • Unsafe
  • Not as described

You are entitled to:

  • Repair, replacement, or refund (as per CPA)

ClearMuse™ reserves the right to inspect the product first before issuing a resolution.

5. Incorrect Orders / Delivery Issues

If you receive:

  • The wrong item
  • A damaged parcel

You must notify us within 48 hours of delivery with proof (photos/videos).

ClearMuse™ will:

  • Replace the item OR
  • Issue a refund (at our discretion)

6. Change of Mind (Important)

South African law does NOT provide a general right of return for change of mind purchases.

Returns for this reason are:

  • Only accepted within the 7-day cooling-off period (online orders)
  • Must meet strict unused/sealed conditions

7. Return Conditions (Strict Enforcement)

To qualify for any return:

  • Proof of purchase is required
  • Product must be in original condition and packaging
  • No signs of use or tampering

ClearMuse™ may refuse returns that do not meet these conditions.

8. Refund Processing

  • Refunds are processed within 7–14 business days after inspection
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable (unless legally required)

9. Liability Disclaimer (Business Protection)

ClearMuse™ is not liable for:

  • Skin reactions due to misuse or failure to follow instructions
  • Allergic reactions where ingredient list was clearly provided
  • Damage caused after delivery

Customers are responsible for reviewing product ingredients before purchase.

10. Contact for Returns

To initiate a return: